AUTHORIZED ADX261 PDF - 100% PASS-SURE QUESTIONS POOL

Authorized ADX261 Pdf - 100% Pass-Sure Questions Pool

Authorized ADX261 Pdf - 100% Pass-Sure Questions Pool

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To prepare for the ADX261 exam, candidates should have a solid understanding of Salesforce fundamentals and experience working with Service Cloud. There are several resources available to help candidates prepare for the exam, including official Salesforce training courses, study guides, and practice exams. Candidates can also benefit from networking with other professionals who have already passed the exam and can offer tips and advice.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is a professional certification designed for individuals who want to demonstrate their expertise in administering and maintaining the Service Cloud. Administer and Maintain Service Cloud certification exam is ideal for professionals who work as Salesforce Administrators, Consultants, or Developers and are responsible for managing Service Cloud implementations.

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Salesforce ADX261 Exam is an important certification for Service Cloud administrators who want to demonstrate their expertise in administering and maintaining the platform. ADX261 exam covers a wide range of topics and requires a deep understanding of Service Cloud features and capabilities. Passing the exam demonstrates an administrator's ability to configure and customize Service Cloud, manage data and records, and use analytics to drive business insights.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q107-Q112):

NEW QUESTION # 107
Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

  • A. Update the case assignment rule to add the community member to the predefined case team.
  • B. Set up a sharing set to grant access based on the community member's contact record.
  • C. Create a sharing rule to share the contact record with the community member.
  • D. Change the org-wide default for cases and contacts internal access to private.

Answer: B

Explanation:
Setting up a sharing set to grant access based on the community member's contact record is a solution that can implement the requirement of enabling community members to access, create, and manage cases online. A sharing set is a feature that allows administrators to grant access to records for community users based on their user profile and a common field on the user and parent records, such as the contact or account fields. A sharing set can help ensure that community members can only see and edit their own cases or cases related to their contact or account. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.networks_sharing_set.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.networks_sharing_set_create.htm&type=5


NEW QUESTION # 108
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

  • A. Update the case assignment rule to add the site member to the predefined case team.
  • B. Set up a sharing set to grant access based on the site member's contact record.
  • C. Create a sharing rule to share the contact record with the site member.
  • D. Change the org-wide default for cases and contacts internal access to private.

Answer: B


NEW QUESTION # 109
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?

  • A. Entitlement processes, milestones, milestone actions, and entitlements
  • B. Entitlement processes, contract line items, milestone, and entitlements
  • C. Entitlement processes, contracts, contract line items, and entitlements

Answer: A


NEW QUESTION # 110
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?

  • A. On-Demand Email-to-Case Threading
  • B. Web-to-Case with reCAPTCHA enabled
  • C. Web-to-Case with Einstein Case Classification

Answer: B

Explanation:
To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and maintaining the integrity of case data in Salesforce.


NEW QUESTION # 111
Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support.
Which two recommendations should a consultant suggest to help decrease customer wait times?
Choose 2 answers:

  • A. Set up analytical snapshots to capture key case information and create historical trending reports
  • B. Create case escalation rules to route high priority cases directly to supervisors for resolution
  • C. Set up a Salesforce Customer Community that will allow customers to create cases online
  • D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing

Answer: C,D


NEW QUESTION # 112
......

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