QUIZ 2025 HIGH-QUALITY SALESFORCE ADX261: ADMINISTER AND MAINTAIN SERVICE CLOUD EXAM QUESTIONS ANSWERS

Quiz 2025 High-quality Salesforce ADX261: Administer and Maintain Service Cloud Exam Questions Answers

Quiz 2025 High-quality Salesforce ADX261: Administer and Maintain Service Cloud Exam Questions Answers

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If you want to pass the Administer and Maintain Service Cloud exam as shortly as possible, we will provide you the ADX261 exam dumps to help you to pass it. You only need to practice the Administer and Maintain Service Cloud exam dumps for adot 20 to 70 hours, you can pass it successfully. Our Administer and Maintain Service Cloud exam braindumps will save your time as well as improve your efficiency. Since the skilled professionals will guide you through you practice ADX261 the exam dumps.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to validate the knowledge and skills of professionals who are responsible for administering and maintaining the Service Cloud platform. Administer and Maintain Service Cloud certification exam is one of the most sought-after credentials in the Salesforce ecosystem that demonstrates the proficiency of the candidate to manage Service Cloud instances for their organizations.

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Our ADX261 test materials boost three versions and they include the PDF version, PC version and the APP online version. The clients can use any electronic equipment on it. If only the users’ equipment can link with the internet they can use their equipment to learn our ADX261 qualification test guide. They can use their cellphones, laptops and tablet computers to learn our ADX261 Study Materials. The language is also refined to simplify the large amount of information. So the learners have no obstacles to learn our ADX261 certification guide.

The Administer and Maintain Service Cloud certification exam consists of 60 multiple-choice questions that need to be answered within 105 minutes. ADX261 exam fee is $200, and it can be taken both online and at a testing center. Salesforce recommends that individuals preparing for the exam have at least six months of experience administering Salesforce Service Cloud and possess working knowledge of Salesforce Administrator certification concepts. The Salesforce ADX261 certification is a valuable asset for individuals seeking to advance their careers in Service Cloud administration and support.

Achieving the Salesforce ADX261 Certification demonstrates the ability to administer and maintain Service Cloud solutions, which are critical for customer service teams. It also validates the skills and knowledge required to configure and customize Service Cloud solutions to meet the needs of customers. With this certification, professionals can advance their career as Salesforce administrators and service cloud consultants.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q106-Q111):

NEW QUESTION # 106
Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its contact center for the first time. The project requires quick iterations and speedy completion. UC has requested frequent updates from the project team for check-ins and refinement.
Which methodology should the consultant recommend given the requirements?

  • A. Hybrid
  • B. Waterfall
  • C. Agile

Answer: C

Explanation:
Given the requirements for quick iterations, speedy completion, and frequent updates, the Agile methodology is recommended. Agile allows for adaptive planning, evolutionary development, early delivery, and continuous improvement, facilitating rapid response to changes and ensuring close collaboration with the client for regular feedback and refinement.


NEW QUESTION # 107
Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

  • A. Migrate parent and child cases together.
  • B. Migrate parent cases first
  • C. Migrate child cases first.

Answer: A


NEW QUESTION # 108
Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.
What should a consultant recommend to meet the requirements?

  • A. Include the History utility in the console app.
  • B. Add the Account object to Recent Items utility.
  • C. Mention the case number in a Chatter group.

Answer: C

Explanation:
To facilitate collaboration on cases among service agents, using Chatter provides a platform for discussion and information sharing within Salesforce. By mentioning the case number in a Chatter group, agents can quickly share and access case details, enabling efficient collaboration. This method leverages Salesforce's social collaboration features, allowing for real-time communication and problem-solving among team members.


NEW QUESTION # 109
As part of a service improvement project, Cloud Kicks (CK) has implement Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction, CPIS show a decrease; however, many customers have provided testimonials about great support experinces.
Which KPI should help explain the disparity?

  • A. Track the average calls per day, average cases per agent, and average cases per case type.
  • B. Measure difference in CSAT ol cases with and without articles attached.
  • C. Benchmark the average cases per agent versus the team average across each case channel
  • D. Track not promoter scores as part of an automated survey after case closure for every cote.

Answer: A


NEW QUESTION # 110
Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

  • A. Enable Assistance Flag Configuration setting.
  • B. Create a blocking rule.
  • C. Enable Sneak Peek Configuration setting.
  • D. Create sensitive data rules.

Answer: B

Explanation:
A blocking rule is the recommended feature to meet the requirement, because it allows CK to prevent abusive customers from starting future chat sessions. A blocking rule is a rule that blocks chat requests from visitors who match certain criteria, such as IP address, browser, or device. A blocking rule can be created from Setup > Chat Blocking Rules. Verified Reference: : Create Blocking Rules for Chat


NEW QUESTION # 111
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